Returns and Refunds
Returns and Refunds Policy
Effective Date: 13/07/2024
At Aura Clothing, we are dedicated to providing you with high-quality, customized products. If you are not entirely satisfied with your purchase, we are here to help. Please review our returns and refunds policy for detailed information on how we handle returns, exchanges, and refunds.
1. Returns
1.1 Custom and Personalized Products: Due to the personalized nature of our products, we do not accept returns or exchanges for custom orders unless there is a defect or error in the customization.
1.2 Non-Custom Products: For non-customized products, you have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.3 How to Initiate a Return: To initiate a return, please contact our customer service team at [support@auraclothing.com] with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
2. Exchanges
2.1 Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@auraclothing.com] with your order number and details about the product condition.
3. Refunds
3.1 Refund Eligibility: Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3.2 Partial Refunds: Partial refunds may be granted for items not in their original condition, items with missing parts, or items returned more than 30 days after delivery.
3.3 Non-Refundable Items:
- Gift cards
- Custom and personalized items (unless defective or incorrect)
4. Return Shipping
4.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Damaged or Defective Items: If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us at [support@auraclothing.com] to arrange for a return shipping label.
5. Late or Missing Refunds
5.1 Checking Refund Status: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
5.2 Next Steps: If you’ve done all of this and you still have not received your refund, please contact us at [support@auraclothing.com].
6. Contact Us
If you have any questions about our returns and refunds policy, please contact us at:
Aura Clothing